DOKICAM
SUPPORT

FAQS

Are there any differences if I use Micro SDHC or Micro SDXC?

No, DokiCam 360° action camera can support both Micro SDHC and Micro SDXC.

Where to download DokiCam PC Player?

You can download here:

MacOS Player

Windows Player

Can I shoot and charge at the same time?

Yes, you can shoot and use a USB charger to charge the camera at the same time.

Is there an HDR mode?

Yes, DokiCam 360° action camera has an HDR mode.

How long does it take for the DokiCam 360° action camera to be fully charged?

Approximately 2 hours.

How do you control the white balance, or is this automatic?

DokiCam has several modes for different white balances, there is also a mode for automatic white balance as well.

Is the DokiCam 360° action camera compatible with a standard tripod?

Yes, the base of DokiCam includes a standard 1/4 inch screw slot.

Can DokiCam handle extreme temperatures?

Yes, DokiCam has been tested to work at -20C ~ 60C degrees.

Can you stream live video using the DokiCam action camera?

Yes, you can stream live video using micro HDMI or USB.

Does the DokiCam action camera come with a charging cable?

Yes, each package will include a Micro USB for charging.

What is the maximum supported Micro SD card storage?

128GB (class 10).

Will the DokiCam action camera come with an adapter mount compatible with GoPro mounts?

Yes, we provide the adapter for GoPro mounts in the full accessories kit.

How do you know how much memory is remaining?

You can see the remaining storage status in the App.

How do you know how much power is left in the battery?

You can see the battery status in the App.

Contact information

Customer Support: service@dokicam.com

Wholesale: jerry@dokicam.com

I have more questions!

If you have any additional questions please send an email to our customer support team: service@dokicam.com

What is the weight of the DokiCam 360° action camera?

140 grams.

What is the field of view (FOV) of the DokiCam?

The entire FOV is 360°x 360°. For each lens, the FOV is 200°.

Does the DokiCam 360° action camera support time lapse capture?

Yes, you can set up the timelapse 1sec, 5 secs, 10 secs, 30 secs, 1 min, 5 mins, 10 mins, 30 mins, 1 hour, 2 hours, 3 hours or 1 day in the DokiCam app.

Does the DokiCam 360° action camera support cycle recording mode?

Yes, you can choose cycle recording time 3, 5 or 10 minutes in the DokiCam app.

Will there be the ability to do software updates to the DokiCam 360° action camera?

Yes, it will automatically update firmware of DokiCam through App.

What is the Wi-Fi range?

Roughly 10 metres.

Can I transfer files wirelessly to my phone and stitch in the app?

Yes, you can download files from DokiCam to your phone by Wi-Fi and stitch in the app.

Is it difficult to shoot photos in a fixed position?

There are many accessories that go with DokiCam 360° action camera, many of which can help you shoot photos in a fixed position.

Where to download DokiCam App?

Find us in Apple Store or Google Play by searching “Dokicam”.  You also can download on the PGYER, iOS and Android.

Does the DokiCam support editing features (Tiny planet mode) in the app?

Yes, the Dokicam app allows you to edit your images super easy.

Does the DokiCam 360° action camera offer live preview?

Yes, DokiCam has live preview from our iOS and Android app.

What’s the video recording duration for 1080P for 32G micro SD card?

About 3.5 hours by 2448 x 1440 resolution at 30FPS.

How many photos can be stored in a 32G micro SD card?

Around 10,000 high resolution (4896 x 2448) photos.

Can the DokiCam 360° action camera capture videos and still images?

Yes, DokiCam can capture 2880 x 1440 video and 4896 x 2448 stills.

How long I can use the DokiCam 360° action camera if I take a 3K resolution video?

Approximately 90 minutes with Wi-Fi off and 60 minutes with Wi-Fi on.

If you still can’t find what you’re looking for,
please contact us.